Return policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.

To be eligible for a return, your item(s) must be unused and in the same  condition that you received it. It must also be in the original  packaging.

To initiate your return, please contact us at mooseknucklebbq@gmail.com for  your individualized instructions. We will require a receipt or proof of  purchase.

Shipping 
To return your product, you should mail your product to: 2228 Little Mastens Corner Rd; Felton, Delaware 19943.

You will be responsible for paying for your own shipping costs for  returning your item. Shipping costs are non-refundable. If you receive a  refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a  trackable shipping service or purchasing shipping insurance. We don’t  guarantee that we will receive your returned item.

Refunds
Once your return is received and inspected, we will send you an email to  notify you that we have received your returned item. We will also  notify you of the approval or rejection of your refund. If you are  approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original  method of payment, within three business days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account  again. Then contact your credit card company, it may take some time  before your refund is officially posted. Next contact your bank. There  is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund  yet, please contact us at mooseknucklebbq@gmail.com